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What happens to my token?

A new token will be available through an App. Instructions will be provided in a future communication. Clients that use a physical token will receive a new physical token prior to July 21.

Token Activation Guides

Click here for Soft Token
Click here for Hard Token

View our easy How to Videos for Getting Started.  

Will my wire templates be available?

Yes, wire templates will be available. Domestic wire templates require the beneficiary bank name to be validated within the Money Movement tab.

View our easy How to Videos for Wire templates. 

Will my ACH templates and/or Wires carry over?

The templates will carry over, but you will need to reestablish the recurring payments.

View our easy ACH and Wire How to Videos. 

Will my recurring internal transfers carry over?

Recurring internal transfers and loan payments will need to be reestablished.

View our easy How to Video for Internal Transfer. 

Will my Bill Pay payees and payment change?

Payees will transfer over. Payments in process prior to the online banking updates will be completed. Recurring payments will transition based on Schedule Date. The Bill Pay payment model has changed from “due date” to “schedule date”.

Schedule Date: This is the date you select when you set up a bill payment through your bank’s online or mobile Bill Pay system. It’s the date your bank will initiate the payment process.

The schedule date is a date in the future that you choose to have your payment sent.

View our easy How to Videos for Bill Pay.

Will I have access to statement history?

Statement history will be available. Users will need to reenroll into eStatements after the update.

Click here for an Online Statement Enrollment Guide.

Will my account nicknames carry over to the new experience?

Account nicknames will be in the account title.

Click here to view our Account Naming Process Guide.

Do I need to re-link any third-party websites/applications?

Yes, you will need to update any third-party applications that are currently connected to your online banking profile such as Venmo or Plaid.

How will I access Positive Pay and Account Reconciliation services?

Positive Pay will be available in the account services tab.

Click here to view our Positive Pay Check File Upload Guide.

View our easy How to Videos for Positive Pay. 

Will I have access to QuickBooks®?

You can use QuickBooks® via Web Connect; Direct Connect will be available for use beginning September 2, 2025.

Can I continue to use Remote Deposit Capture?

Yes, if you are currently enrolled in Remote Deposit Capture today you will continue to use the same service. You will need to download a new driver. The Bank can assist you with this process.

Click here for Remote Deposit Capture Guide.

What types of alerts are available?

Alerts can be sent through email or text message. 

Click here for Alerts Guide.