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The updates will take place beginning on Saturday, July 19, 2025. The new digital banking experience will be available on Monday, July 21, 2025, at 9:00 AM. As of Wednesday, July 16, some features will be unavailable during the transition to the new experience.
Your username will not change unless you have been notified directly by South Shore Bank.
Yes, you will need to delete your current Personal Mobile Banking App and download the new Personal Mobile Banking App before logging into mobile banking. Please note that the look of the Personal Mobile Banking App icon is staying the same.
If you use Personal and Business Mobile Banking, you will need to use two separate apps: you will need to download one for Personal Mobile Banking and one for Business Mobile Banking.
Bill Pay
Payees will transfer over. Payments in process prior to the online banking updates will be completed. Recurring payments will transition based on Schedule Date. The Bill Pay payment model has changed from “due date” to “schedule date”.
Schedule Date: This is the date you select when you set up a bill payment through your bank’s online or mobile Bill Pay system.
It’s the date your bank will initiate the payment process. The schedule date is a date in the future that you choose to have your payment sent. Please review all payments and review schedule dates in the new system.
Your Bill Pay history will carry over; however, history will not start showing until Friday, July 25, 2025.
No, your Bill Pay eBills will not carry over. You will need to reenroll in Bill Pay eBills. Some payees may require one or two billing cycles before allowing access to eBills.
Miscellaneous
Yes, eStatements history can be accessed in the Documents tab.
View our easy How to Video on accessing eStatements.
Any deposit-related transaction history will carry over to the new experience; however, any loan history will not carry over.
Non-commercial loan history can be accessed through eStatements.
Yes, the nicknames will carry over unless the nickname contains an account number as part of the nickname.
External Loan Pay will be available; however, all established accounts and recurring payments must be set up again.
External Transfers will be available on Friday, July 25, 2025. You will need to set up your external account and any recurring payments.
Yes, you will need to update any third-party applications that are currently connected to your online banking profile such as PayPal, Cash App, and Venmo.
No, you will need to set up your Money Management, now called Personal Finance, profile again including linking external accounts and any tools you were utilizing, for example, but not limited to, budgeting.
Quicken® and QuickBooks® Direct Connect will be available in the new experience as of September 2, 2025. Web Connect will be available on Monday, July 21, 2025. Please download any account history prior to July 18, 2025.
No, Shared Access will not be available in Personal Online & Mobile Banking.
Mobile Banking
- Check your account balance or history any time
- Make deposits from anywhere
- Transfer funds between accounts or banks
- Pay bills
- Send money to people, no matter where they bank
- Manage your Debit Card (when where and how it can be used)
- Keep tabs on your credit score
- Set alerts
You can view up to 13 months of account history in Mobile Banking.
Yes!
Apple users can follow these steps:
- To enroll Touch ID as a feature on Mobile Banking, you must first make sure the feature is turned on in the Settings of your device.
- Go to the settings application on your device
- Find and select Touch ID & Passcode
- Enter your numerical passcode
- On the next screen, select Add a Fingerprint and follow the prompts to have the device scan and save your fingerprint.
- Now, under Use Touch ID for: select the features that you wish to have through Touch ID. The specific feature that needs to be turned on for use with Mobile Banking is Password Autofill but you may consider selecting the other features to turn on as well.
- Return to your device’s home screen and open the South Shore Bank Mobile App
- Select Enable Touch ID before entering your credentials. If selected, the words Enable Touch ID will be green and a checkmark will appear next to them.
- Enter your username and password
- After selecting Done, a prompt window will appear. Once satisfied, select OK to Enable Touch ID.
- Now you will be able to login with your fingerprint through Touch ID rather than entering in username and password information each time you access Mobile Banking.
Android users can follow these steps:
- To enroll Touch ID (Fingerprint Sign On) as a feature on Mobile Banking, first make sure the feature is turned on in the Settings of your device.
- Then open the South Shore Bank Mobile Banking app
- Log in, then click More on the upper right
- Click Settings
- Under Quick Access, click Passcode
- Turn Fingerprint on and click OK on the notifications you receive, then Confirm with your fingerprint
- Now you will be able to login with your fingerprint through Fingerprint Sign On rather than entering in username and password information each time you access Mobile Banking.
This feature may occasionally present issues with certain phones and specific software versions. If you experience difficulty with Touch ID, Contact Us for assistance or revert to password login.
Please note that this technology is available for Apple but not yet for Android. Apple users can follow these steps:
- To enroll Face ID as a feature on Mobile Banking, you must first make sure the feature is turned on in the Settings of your device generally.
- Go to the settings application on your device, and Enable Face ID & Passcode
- Open the South Shore Bank Mobile App and select Enable Face ID
- Note that, even after completing this step, you may still have to manually enter your User ID and Password the next few times you log in
- A quick access screen will appear; choose Face ID
This feature may occasionally present issues with certain phones and specific software versions. If you experience difficulty with Face ID, Contact us for assistance or revert to password login.
To learn how to reset your Online and Mobile banking User ID or password visit How to Video.
Learn more about Mobile Deposit with our easy How to Video or follow these simple steps.
Please note that, if your account is new, there is a 30-day waiting period before Mobile Deposit becomes available to you.
- Login to the free South Shore Bank Mobile Banking app
- Once logged in, tap Deposit on the lower right
- Sign the back of your check and include the words “For Mobile Deposit Only South Shore Bank”
- Follow the screen prompts to photograph the front and back of your check, enter the check amount, and add an email address if you’d like a receipt
- If everything for the deposit looks correct, tap Continue and Approve
- When your deposit is successful, you will see a confirmation message on the screen
View our easy How to Video.
Endorse the back of your check with your signature and “For Mobile Deposit Only South Shore Bank”.
After depositing your check via Mobile Deposit, retain your check for 30 days and then destroy securely.
If you’re using the same phone number, simply download the South Shore Bank Mobile App and follow the prompts to Log In
If you have changed phone numbers, please Contact us.
View our easy How to Video.
- Log In to Mobile Banking
- Tap the Transfers at the bottom of the screen.
- Tap Make Transfer and follow the prompts.
The Mobile Wallet lets you make payments at checkout without the need to physically present a debit or credit card.
If your phone is lost or stolen, please Contact us.
Learn more about Mobile Banking with our easy How to Videos.
Zelle®
Zelle® will not carry over onto the new experience. This includes contacts, history, and recurring payments.
Zelle® will be unavailable from Friday, July 18, 2025, through Wednesday, July 23, 2025.