Locations
The updates will take place beginning on Saturday, July 19, 2025. The new digital banking experience will be available on Monday, July 21, 2025, at 9:00 AM. As of Wednesday, July 16, some features will be unavailable during the transition to the new experience.
Your username will not change unless you have been notified directly by South Shore Bank.
Yes, you will need to delete your current Personal Mobile Banking App and download the new Personal Mobile Banking App before logging into mobile banking. Please note that the look of the Personal Mobile Banking App icon is staying the same.
If you use Personal and Business Mobile Banking, you will need to use two separate apps: you will need to download one for Personal Mobile Banking and one for Business Mobile Banking.
Bill Pay
Payees will transfer over. Payments in process prior to the online banking updates will be completed. Recurring payments will transition based on Schedule Date. The Bill Pay payment model has changed from “due date” to “schedule date”.
Schedule Date: This is the date you select when you set up a bill payment through your bank’s online or mobile Bill Pay system.
It’s the date your bank will initiate the payment process. The schedule date is a date in the future that you choose to have your payment sent. Please review all payments and review schedule dates in the new system.
Your Bill Pay history will carry over; however, history will not start showing until Friday, July 25, 2025.
No, your Bill Pay eBills will not carry over. You will need to reenroll in Bill Pay eBills. Some payees may require one or two billing cycles before allowing access to eBills.
Miscellaneous
Yes, eStatements history can be accessed in the Documents tab.
Any deposit-related transaction history will carry over to the new experience; however, any loan history will not carry over.
Non-commercial loan history can be accessed through eStatements.
Yes, the nicknames will carry over unless the nickname contains an account number as part of the nickname.
External Loan Pay will be available; however, all established accounts and recurring payments must be set up again.
External Transfers will be available on Friday, July 25, 2025. You will need to set up your external account and any recurring payments.
Yes, you will need to update any third-party applications that are currently connected to your online banking profile such as PayPal, Cash App, and Venmo.
No, you will need to set up your Money Management, now called Personal Finance, profile again including linking external accounts and any tools you were utilizing, for example, but not limited to, budgeting.
Quicken® and QuickBooks® Direct Connect will be available in the new experience as of September 2, 2025. Web Connect will be available on Monday, July 21, 2025. Please download any account history prior to July 18, 2025.
No, Shared Access will not be available in Personal Online & Mobile Banking.
Zelle®
Zelle® will not carry over onto the new experience. This includes contacts, history, and recurring payments.
Zelle® will be unavailable from Friday, July 18, 2025, through Wednesday, July 23, 2025.