As the President and CEO of MoveTrek Mobility, a full-service executive relocation company, Doug Mohns is an expert at comforting and encouraging people during times of great change. When the pandemic stalled businesses around the globe, MoveTrek Mobility was on the receiving end of relief and reassurance, thanks to South Shore Bank’s facilitation of a Paycheck Protection Program loan.
When the Small Business Administration first made PPP loans available last Spring, Senior Relationship & Lending Team Leader, John Mannion, reached out to Mohns about procuring one. “For almost 20 years, South Shore Bank has been there for me and my company and, during the pandemic, they showed their commitment again,” says Mohns. “This past year was extremely difficult for our company, as many clients cut back on the number of people they were locating around the world. We provide all the support and logistics necessary for people buying and selling their homes, shipping household goods, travel coordination and rental assistance. We provide each relocating employee and their family with a Single-Point-of-Contact, relocation-certified account manager who provides personalized counseling and management services. As you can imagine, our team is highly trained and has years of experience. It is crucial that MoveTrek Mobility can retain this talent in order for us to grow and be able to help our clients effectively. I can’t thank John Mannion enough for being such a trusted advisor. From the first phone call he made telling me about the loan availability, to receiving our second-round loan this year, he has been there for us every step of the way. The PPP program made it possible to keep our employees on staff, and it saved our business so that we can keep doing what we love: helping people move.”
“MoveTrek Mobility shares South Shore Bank’s dedication to keeping its clients happy,” says Mannion. “Doug and his company do a stellar job getting people through one of the most stressful times in life. We’re glad that we could play a part in helping such a great business persevere.”
South Shore Sports Center
For South Shore Sports Center, an indoor sports complex and recreational facility, the economic impact of the pandemic shutdown could have been catastrophic. Thanks to their smart business decisions as well as supportive service from South Shore Bank, the Hingham sports center is still open and turning athletes into the best players—and people—they can be.
With South Shore Bank’s assistance, South Shore Sports Center obtained a Paycheck Protection Program loan, a potentially forgivable loan created by the Small Business Administration in response to COVID-19. Owner Liz Lima says, “While other banks were waving people away, South Shore Bank went above and beyond to help us, and other local businesses get the loan. It was a lifeline that allowed us to thrive.” John Mannion, Senior Relationship & Lending Team Leader, assisted Lima with the PPP process. “John made everything go smoothly. When people help you in your time of need, that means everything.”
Lima also secured a loan with South Shore Bank that allowed her to buy the facility that houses South Shore Sports Center, which she had been renting for years. “I talked to multiple banks, and South Shore Bank really earned my business. I also used them for the mortgage on my home and transferred my personal and business accounts to them. They care about me and my businesses, and I can always reach a person right away instead of calling a 1-800 number and sitting on hold. Working with South Shore Bank, I realize how fantastic their staff and services are compared to other banks.”
South Shore Sports Center is a recreational sports facility with two artificial turf fields, batting cages and a regulation basketball court. In addition, it has a lounge with a full-service bar and is a popular locale for birthdays and private events. The facility offers sports programs for girls and boys from ages two through college, including youth leagues, clinics, camps and services for soccer, basketball, flag football, lacrosse, field hockey, baseball and more. The fun is not just for kids, as they also offer adult soccer and basketball leagues and private rentals for individual groups and fundraisers. It launched its popular Kids World indoor play center (ages 1-6) last year, which is currently on pause due to COVID-19. It is also home to many great local programs such as South Shore Select, a year-round soccer school whose mission is to develop the best players and people possible. Select is also one of the most successful youth soccer organizations in the country. “We have won a lot of championships, but winning isn’t the focus,” says Lima, who is also the founder and owner of South Shore Select. “Our approach is holistic development on and off the field.” Lima herself played professional soccer after playing for Rockland High School and then Harvard University. “The lessons I learned through soccer and other team sports helped me navigate obstacles as a young entrepreneur,” she says.
Lima has been operating businesses for over 15 years and her experience gave her the flexibility to adapt in response to the coronavirus crisis. “Our first priority is to keep our players and families healthy. In March of 2020 we went completely virtual during the shutdown, and then opened back up over the summer. We have safety protocols in place to ensure compliance with all COVID-19 regulations.”
South Shore Sports Center and South Shore Select are Women-Owned Small Businesses and more than just athletic entities; they are a welcoming place with programs for everyone. “Important across all of our organizations are the tenets of community and giving back. South Shore Bank shares those values, and you can see it in how they treat their clients and how they serve the community,” says Lima. “I refer people to them because I believe in them. They are about relationships, not transactions, and that is why I will continue to be loyal to South Shore Bank.”
In the face of the pandemic, one of the South Shore’s most beloved pubs, The Snug in Hingham, got the help of a Jobs for New England Grant and a PPP loan thanks to South Shore Bank’s dedicated assistance. The Snug has been offering live music, drinks and excellent food for seventeen years. During the coronavirus shutdown, it faced a tough, uncertain time. It still provided curbside pick-up and delivery, but could not be its usual packed, cozy gathering place. “Bar business was non-existent and we only used a skeleton crew,” says owner, Ed Brown. “South Shore Bank stepped up as soon as PPP (Paycheck Protection Program) money was available. Their whole team was working 24/7 to help businesses like mine survive and pay our employees. No one there took a day off.” Vice President and Small Business Banking Team Leader John Mannion and Senior Personal Banking Manager Jackie Maffeo made obtaining the loan a smooth process. “Thanks to their efforts, we had the funds by late April and were able to continue paying our employees. The timing was excellent.”
South Shore Bank also helped Brown’s wife, Ellen, receive a PPP loan. For thirty years, she has owned Hingham Greenery, an award-winning floral shop in downtown Hingham. “After the shutdown, South Shore Bank’s PPP assistance helped her bounce back, and was she was able to reopen on Mother’s Day,” says Brown. “Ellen and I are so grateful; the town has been loyal and supportive. I can see the confidence in our customers. At The Snug, despite all the stress the pandemic brings, people come in, hear the music, enjoy our food and feel some normalcy.”
The Snug is back to providing indoor service and is now open for lunch. Over the summer, The Snug created outdoor seating for 24 on their patio, and it’s still going strong. “We will keep outdoor dining for as long as possible,” says Brown. “We have heaters out there and people really enjoy it.”
In November, The Snug also became the recipient of the Jobs for New England Grant, provided by the Federal Home Loan Bank of Boston through its member banks. “John Mannion was instrumental in making that happen for us,” says Brown. “He told us about it and helped us with the paperwork. This grant and our customers’ loyalty help us see the light at the end of the tunnel. We live in a great place.”
Because of their positive experiences with South Shore Bank, the Browns switched their mortgages and business accounts over to them, after being with their prior bank for over twenty years. “John Mannion and Jackie Maffeo are fantastic. They are nothing but helpful and courteous, making sure we get whatever we need. We love that we can walk downtown to see them at the Hingham branch, and when we call, they answer the phone. With other banks you can get lost in the shuffle, but South Shore Bank is completely customer-oriented. I have talked to other businesses who can’t say enough good things about their services.”
John Mannion couldn’t have been happier to help the Browns this year: “Ed and Ellen have been supporting our community for decades. Their generosity is known throughout the South Shore. They sponsor sports teams and little leagues, and support numerous causes. The goodwill and support they receive is well-deserved.”
Heart of Oak
Local builder and renovator, PJ Antonik, has been hosting his show “Heart of Oak” for three full seasons, and season four is filming now. In the home renovation show, which airs on NECN and NBC Sports Boston, Antonik, his wife, Lizzy, and his team from Oak Development & Design turn outdated South Shore fixer-uppers and tear-downs into charming, custom homes. Projects have included adding a second floor to a ranch; a full gut and addition on an 1800s home; and the development of four marsh-front properties in Scituate.
The show has been filming for four years nonstop and, because of the South Shore’s high-demand and low supply real estate market, Antonik has to move fast in order to secure the properties he renovates. He knows he can rely on South Shore Bank to get a purchase deal done thoroughly and efficiently: “Not all banks understand construction loans—the necessary speed and attention to quality—but South Shore Bank is completely responsive in that way” says Antonik.
Antonik’s sister and Oak Development & Design’s CFO, Cindy Bello, initially recommended that they work with South Shore Bank. They met with Tom Osuch, Vice President and Commercial Loan Officer, and James Dunphy, President and CEO. “It was clear right away that they saw us as a partner, and not just as a nameless transaction. We collaborate with people who will look out for our best interests and, in return, we look out for theirs. We have that relationship with South Shore Bank. Our first house purchase with them went so smoothly that when we needed to fund an important 2.5 million waterfront deal, we made sure to work with South Shore Bank.”
Oak Development & Design has since moved operating accounts to South Shore Bank, and Antonik raves about the business banking: “The ease of working with South Shore Bank, in person and online, can’t be overstated.” For Antonik, having a user-friendly banking interface and a reliable lending partner is crucial; with two energetic kids, a booming business and a popular show, he does not have time for inefficiency with his transactions.
South Shore Bank is proud to partner with a business that has such a committed work ethic. Says Osuch, “Oak Development & Design was built on a strong foundation of being innovative, creative and forward thinking, but it is the attention to detail, communication, hard work and delivering on promises that truly sets it apart. The mission of South Shore Bank is to “Share Success” in the communities where we live, work and play. Such mission is shared and evident in the “heart” that PJ, Lizzy and the Oak Team put into their projects. I am thrilled to continue to support the future of our partnership with Oak Development & Design and Heart of Oak, but more importantly, I am excited, both as a fan and as partner, to watch as our local celebrities take it to the next level.”
Season Three is airing now, and Season Four premieres September 18, 2021. heartofoaktv.com
Early Childhood Preschool and Learning Center
Early Childhood Preschool and Learning Center is a deserving recipient of the Jobs for New England Grant, provided by the Federal Home Loan Bank of Boston through its member banks. South Shore Bank’s John Mannion, Small Business Banking Team Leader, personally presented owner, Tracey Nardone, with the grant award, and she was in tears. “I had never met John in person; he has been the angel I could never have imagined through one of the worst times in life.”
A lifetime Weymouth resident, Nardone has been a longtime South Shore Bank client. “They’ve been wonderful since day one. When I switched to ACH debiting instead of checks, Jane Wing (Certified Treasury Professional) explained the whole process. She relieved any fear or apprehension I may have had. Their cybersecurity is excellent, and the system is easy. Whenever I have questions, Jane is available. She has even come to the Center to help me.”
Nardone first spoke with John Mannion when she applied for the Paycheck Protection Program, a forgivable loan created by the Small Business Administration in response to the coronavirus pandemic. “John held my hand and walked me through the application. He called to answer questions on a Friday night, and even Easter morning —it was service that I never expected. John went literally above and beyond.”
Thanks to South Shore Bank’s assistance, Nardone was successful in getting the PPP loan for the Early Childhood Preschool and Learning Center. She had no idea that the Jobs for New England Grant existed until Mannion called and recommended that she apply. She was overwhelmed with emotion when Mannion presented her with the grant in November.
Nardone started the Early Childhood Preschool and Learning Center in 1993. It cares for children from the age of eight weeks old through kindergarten. Nardone has always worn many hats, managing the operations and program development, supervising the teachers, and handling the accounts and payroll. Due to the economic ramifications of the pandemic, she and her son have been cleaning the school themselves, as a cleaning staff is not affordable. Nardone also added kindergarten teacher to her list of duties this year: a former kindergarten teacher with a master’s degree, Nardone started a kindergarten class to help out parents whose schools moved to full remote learning. “Parents with kids at home are not able to go to work, or get any work done at home with a kindergartener who cannot sit still in front of a screen for hours. If they lose their jobs, they lose income; the children suffer, and our community suffers. I’m thrilled to be teaching again and to be helping out our parents.”
After months of working 13 hours a day and on weekends, the Jobs for New England Grant has allowed Nardone to hire an additional staff member. “Having this help will allow me to take a breath,” she says. “The COVID-19 situation has been so difficult for everyone. When the shutdown happened, I felt like this business that I love and have built for 27 years could be taken away. If it hadn’t been for John Mannion and South Shore Bank, we wouldn’t be open today. They have made all the difference for our company.”
Braintree Rug Company
“I was pleasantly surprised when Jackie Maffeo called me to tell me the good news. Our PPP loan was forgiven! The personal call was most thoughtful.", Bob and Claire Watts, Owners.
It is with much appreciation and gratitude that I thank you and your staff members who helped us obtain the PPP loan. With your assistance, a process which seemed initially overwhelming, became much easier.
From the beginning to the completion of the application process, your staff was available to answer questions. During a trying time in our country with concerns and nervousness about the unknown COVID-19 virus and business shutdowns, it was truly nice to have South Shore Bank guide us through the loan dilemma.
The positive reassurance and timely manner in which the loan deadline was completed will be remembered by Braintree Rug Company. When it comes time for recommending a bank, or taking a business loan, South Shore Bank will not be forgotten.
I was pleasantly surprised when Jackie Maffeo called me to tell me the good news. Our PPP loan was forgiven! The personal call was most thoughtful.
“I spoke with President and CEO James Dunphy, and he suggested that we apply. South Shore Bank made the process simple, and I received confirmation in just a few weeks,” says Hagearty.
We are thrilled that Dependable Cleaners is a recipient of the Jobs for New England Grant, provided by the Federal Home Loan Bank of Boston through its member banks. Dependable Cleaners President, Christa Hagearty, learned of the Jobs for New England grant through South Shore Bank. “I spoke with President and CEO James Dunphy, and he suggested that we apply. South Shore Bank made the process simple, and I received confirmation in just a few weeks,” says Hagearty.
A familiar business on the South Shore, Dependable Cleaners, like so many businesses, has been affected since COVID-19 hit. In order to generate more business throughout the crisis, Dependable Cleaners has expanded its pick up and delivery services to more locations, currently serving 35 towns around Boston, MetroWest and the South Shore. It also increased its home laundry business. “People are juggling so much: jobs, working from home, helping kids with remote school—there is less time for chores like laundry,” says Hagearty. “We pick it up, wash, dry and package it then drop it back off.”
Despite these efforts to adapt its business to pandemic conditions, Dependable Cleaners has been hit hard financially. The grant, which offers funds to small businesses who have been neg-atively impacted by the coronavirus, will allow Dependable Cleaners to continue paying its staff. “100% of the funds will be used for employee wages,” says Hagearty. “Our team has been fantastic throughout this crisis. They are juggling all of the stressors that everyone else is and yet they’ve continued to step up. In February, we started applying increased safety protocols and the team is great about staying vigilant.”
Dependable Cleaners’ employees also created a summer reading program to ensure that kids could have education and socialization outlets. Hagearty says, “We created libraries of books that employees could take home to their kids, and we had a reading reward program with prizes. We also did socially-distanced reading circles with masks and readings over Zoom. The author Janet Costa Bates even recorded a reading of her book, "Seaside Dream," just for us. We all need a sense of feeling connected; it will take a village to get us all through this. We are so thankful to South Shore Bank and their efforts with getting us this grant. It’s an excellent example of how they help our community.”
South Shore Bank and the South Shore are grateful for Dependable Cleaner’s volunteer work and longstanding stellar service, as well. “Dependable Cleaners has been around since 1944 and is a valuable part of our South Shore community,” says Dunphy. “It’s vital that we help our local businesses survive and keep people employed.”
“Banking can be painful; there is an incredible amount of regulations. South Shore Bank has managed to create straightforward processes; the documents are simple and don’t take all day to read.” Artie Wright, Controller, S&W Electric.
Fifteen years ago, Brian Washburn and Matt Sylvia started S&W Electrical Contractors as a partnership. Through dedication and skill, they have now grown it into a full-service electrical contracting firm with 74 employees and an expansive office in Bridgewater. S&W Electric provides commercial and high-end residential consulting, design-build, and install service for all phases of electrical wiring. Their focus on customer satisfaction, timeliness, integrity and teamwork has made them a standout business whose portfolio includes projects for Ocean Spray, PayPal and the Smithsonian Institution.
In 2017 and 2018, S&W Electric obtained commercial building mortgages through South Shore Bank and the transactions could not have been smoother. “The appraisal process was easy, and everyone was fantastic to work with. South Shore Bank’s lenders, attorneys and leadership team facilitated the process from beginning to end,” says Washburn.
S&W Electric’s controller, Artie Wright, says that the backing they have received from South Shore Bank “is a huge part of the reason why we have been able to flourish.” Wright also appreciates South Shore Bank’s streamlined process: “Banking can be painful; there is an incredible amount of regulations. South Shore Bank has managed to create straightforward processes; the documents are simple and don’t take all day to read.”
S&W Electric places great value on customer satisfaction and client relationships, and appreciates that South Shore Bank has the same focus. “President and CEO James Dunphy took the time to speak with us personally. He is incredibly easy to talk to; we can speak to him about multiple topics and be completely candid, which is refreshing,” says Washburn.
The members of South Shore Bank’s lending team are empowered to make decisions quickly, which allows for quicker, more efficient transactions. “We always appreciate working with Matt Pretti (Assistant Vice President and Portfolio Manager) and Bob Corcoran (Senior Vice President and Team Leader),” says Washburn. “I recommend Matt to people all the time. He’s an excellent facilitator and a patient person, and Bob has gone above and beyond for us. We are grateful to have people so knowledgeable and committed looking out for our interests.”
S&W Electric also has high praise for South Shore Bank’s business banking services. “We’ve been so impressed with South Shore Bank’s lending team that in 2019 we moved our accounts over to them,” says Washburn. “Aside from a few items that had to be signed in person, everything was accomplished remotely. The online system was up and functional right away. Their Specialty Banking Coordinator, Jill Vail, was critical to the process; she did a great job coordinating the entire endeavor. Setting up remote deposit and ACH transfers has saved us a lot of time. You can tell that South Shore Bank takes a lot of pride in staying up to date with technology. They have made it very easy for people to use their system.”
When it came to choosing a bank, S&W Electric wanted one that was local, but also capable of supporting its growth. Consistently providing quality electrical services with commitment and character for almost two decades has enabled Sylvia and Washburn’s enterprise to soar. “Brian and his partner Matt have been great to work with, as well as their controller, Artie,” says Corcoran. “They run things in a very professional and organized manner. I’m impressed by their ability to grow a business rapidly while not taking on too much risk or leverage.”
S&W Electric’s success is also attributable to hard work and a proactive employment ethic. “We are never complacent,” says Washburn. “We don’t let problems linger, but address them right away. We also let our employees spread their wings and take initiative. The spirit of collaboration that we bring to relationships with both our employees and our clients gives us an advantage.”
right believes that surrounding itself with the right people is an important part of a business’ success. “We make sure to work with top notch individuals who are always trying to stay ahead, and that includes the staff at South Shore Bank.”
A.W. Perry, Inc.
“We appreciate our relationship and the competitive value that South Shore Bank brings to us.” Richard Beal, President, A.W. Perry, Inc.
A.W. Perry, Inc. is a 135-year-old, family-owned, commercial, industrial and residential real es-tate company and investment services firm. A solid commitment to relationship building and sound fiscal management have contributed to its great success.
Originally a Boston based firm, A.W. Perry has grown and expanded into the South Shore. It was this geographical expansion that led to the real estate company establishing a relationship with South Shore Bank.
Richard Beal, a fifth-generation family member, and A.W. Perry’s current president; talks about A.W. Perry’s relationship with South Shore Bank. “Our company was involved with the South Shore Chamber of Commerce and through the Chamber heard about South Shore Bank’s superb reputation and extensive involvement in the community, so we reached out to South Shore Bank to finance a building.” Almost 50 years later, A.W. Perry and South Shore Bank are still working together. “South Shore Bank has competitive rates and state of the art services and is a lending institution where you can be on a first-name basis,” says Beal. “I often work with Mike Healy, the bank’s Senior Vice President and Senior Commercial Loan Officer, who is incredibly respon-sive. With any interaction, we get consistent attention. We know that our loans are not going to get shipped out and bought by someone else; we are local, and we like to do business locally. Whenever we have questions about our loans, accounts, debt service coverage or any number of transactions, South Shore Bank is easy to reach. I pick up the phone to call Mike or another member of their excellent commercial lending staff and they respond quickly.”
Beal is also impressed with how easy it is to do business with South Shore Bank. He talks about the convenience of the digital platforms the bank offers. With Business Online Banking “The electronic transfers to pay our mortgages, as well as other online services, are seamless.”
A.W. Perry looks forward to many more years of collaboration with South Shore Bank: “We appreciate our relationship and the competitive value that South Shore Bank brings to us.”
South Shore Bank and A.W. Perry share the same values regarding customer service and dedication to the South Shore Community and its people. Both South Shore Bank and A.W. Per-ry remain very active members of the South Shore Chamber and both are committed to growing the region by investing in housing, infrastructure, jobs, and the local community.
Beal is the Chairman of the South Shore Economic Development Corporation, a division of the South Shore Chamber of Commerce. South Shore Bank is a partner sponsor of the Chamber and CEO James Dunphy served as the Chamber’s Chairman of the Board in 2019. “We enjoy work-ing with James; his assistance and partnership in creating a viable and attractive South Shore are invaluable.” South Shore Bank and A.W. Perry are partners in business and in their commitment to the community.