Frequently Asked Questions
WHAT IS ZELLE?
Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank2.
WHO CAN I SEND MONEY TO WITH ZELLE?
You can send money to friends, family and others you trust2. Since money is sent directly from your South Shore Bank account to another person's bank account within minutes1, it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number. When using Zelle, at least one side of the transaction (sender or receiver) must have access to Zelle through their bank or credit union.
HOW DO I USE ZELLE?
To get started, whether you are on South Shore Bank’s full website or on South Shore Bank’s personal mobile app, you need to press on Bill Pay to access Zelle. Enter your email address or U.S. mobile phone number (Social Tokens), receive a one-time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle.
To send money using Zelle, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes1.
To request money using Zelle, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"3.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.