Mortgage – Escrow Information

Important Contact Information

Our Customer Information Center (CIC) Representatives will be pleased to answer any questions that you may have concerning South Shore Bank.

  • Customer Information Center Hours of Operation (CIC) – Monday through Friday 7:00 A.M.–7:00 P.M and Saturday 7:00 A.M – 2:00 P.M.
  • Customer Information Center phone number – 800.875.3553 or 781.682.3715 Email: [email protected]
  • Correspondence including Payments, Tax Bills, Insurance Claims, Collections, All Other Correspondence: Please include your loan number with all correspondence. Please DO NOT send correspondence with payments. Mail to: South Shore Bank, Attn: Loan Servicing, PO Box 151, Weymouth, MA 02188
  • Overnight/Express Mail to: South Shore Bank, Attn: Loan Servicing, 1530 Main Street, Weymouth, MA 02190
  • Insurance Bills- South Shore Bank, P.O. Box 150, Northville NY 12134.
How should the mortgagee clause on my insurance bill read?

The mortgagee clause should read as follows:

“South Shore Bank, its successor and/or assigns, P.O. Box 150, Northville, NY 12134″

Is my Optional Mortgage Life or Disability Insurance (or other optional insurance) transferable?
None of our mortgages have this type of insurance.
Where do I send my hazard insurance bill to?
  • Only forward your insurance bill to Loan Servicing if the bank escrows your hazard (home owners) premium as a part of your monthly escrow.
  • Please forward insurance bills you receive to South Shore Bank PO Box 150, Northville NY 12134.
  • If you are unsure if we escrow your hazard (home owners) insurance please contact the Customer Information Center (CIC) for further information.
Where do I send my tax bill to?
You may retain your tax bill for your records, as we receive this information from a tax service.