Card Management

Can I manage Debit Card controls on more than one Debit Card?

Yes! All eligible cards you own will be presented to you when you log into online or mobile banking and click on “Card Management”.

Can I use Debit Card controls to notify South Shore Bank of my upcoming travels?

You may open up a card for travel* up to two weeks of travel through Card Management. This does not apply for internet purchases.

*You will not be able to open for a country that has been blocked by South Shore Bank.

How do I turn my Debit Card ON or OFF?

When your Debit Card is turned ON, you can use it to make purchases and other normal transactions. When the Debit Card is turned OFF, one-time transactions using your card or card number will be declined. Recurring transactions (like your monthly gym membership or your streaming subscription) will still process even when your card is turned OFF.

To turn your Debit Card ON/OFF, access Card Management through online or mobile banking and select the toggle to set your desired card status. Changes to your card status are instant, so you are in control of your card usage.

If I turn my Debit Card OFF, will my recurring transactions be blocked?
No, your recurring transactions will not be blocked. They will continue to be processed, even when your card is turned OFF.
What are Card Management alerts?

The Alerts and Control Preference screen allows you to have even more control on how you receive your alerts and for what types of transactions. You can change your preferences to receive alerts for transactions/merchants you have selected, called “Preferred Transactions”, or you can change your preferences and receive alerts for only those transactions/merchants you selected to block, called “Blocked Transactions”.

What types of Alerts and Declines can be enabled?

Within Card Management, select the “Set Declines & Alerts” menu, you can request alerts for the following transactions:

  • Merchant Type
  • Transaction Type
  • Location Type
  • Spent Limits

Merchant Type – Receive alerts when Personal Care, Household, Restaurants, Travel, Entertainment, Age Restricted, Department Stores, Gas Stations, and Groceries purchase occurs.

Transaction Type – Receive alerts when an ATM, Recurring, Mobile Wallet, In-Store or Mail/Phone Order purchase occurs.

Location Type – Receive alerts on foreign transactions so that any transaction originating outside the U.S. will trigger an alert.

Spend Limits – Receive alerts for transactions above a certain dollar amount. For example, if you enter $50, you will not receive an alert for a $50 purchase but would for a $50.01 purchase.

Why would I turn my Debit Card ON or OFF?

You might turn your card OFF if you lose or misplace your card, to block certain types of merchants, certain types of transactions, transactions originating from outside the United States, and even set a spending limit for each Debit Card that you own. It’s up to you! You will also be able to set alerts, so you stay “in the know” when it comes to your money.

Please note: Your recurring transactions (transactions you have authorized to occur more than one time like your gym membership, or your monthly streaming subscription) will continue even if your card is turned OFF.