Bill Pay – General Questions

Do I need any special software or hardware to use Bill Payment?
No special software is necessary.
If I pay bills online, do I give up control of when payments are made?
Absolutely not. You’ll always be in control of your accounts. You decide whom, when and how often to pay. Need to cancel or change a payment? No problem, as long as it’s done before the processing date.
Is paying bills online hard to do?

Paying bills online is easier and takes less time than opening the envelope containing your paper bill, reviewing it, writing a check and keeping and filing manual records of your payments. Once you’ve enrolled and entered your Payees, just enter a payment amount, schedule the payment date and you’re done.

To make paying bills online even easier, you can receive your bills online from many of your Payees/Billers as well.

What is an Application Layer?
An application layer is a layered page that allows the user to interact with the product while the Payment Center page below it remains open as well. The primary page fades so the user can focus on a related task without distractions. Once the application layer is closed, focus is returned to the Payment Center. Application layers are not blocked by pop-up blockers.
What is the difference between a Payee and a Biller?
Nothing. The two terms are used interchangeably to indicate someone to whom you make a payment, whether or not they actually send you a “bill” or invoice.
What is the Payment Assistant?
The Payment Assistant is an application layer that displays over the mini-modules on the right hand side of the Payment Center to assist the user in making payments, whether that user is new or experienced. The Payment Assistant provides a progressive experience, helping the user advance from basic capabilities of online bill pay to more advanced features at the appropriate time.