Our Clients are Talking
NorthStar Insurance Services
“I need a banker I can trust, and I need a bank that supports my industry. I feel that South Shore Bank is that bank.” Ed Pierce of NorthStar Insurance Services
According to Ed Pierce of NorthStar Insurance Services, in the insurance brokerage industry, the company’s biggest asset does not show up on its balance sheet. So, when it comes to banking, it has been essential to find a financial institution that understands his industry. Ed is confident that he has that understanding in South Shore Bank and in his Commercial Banker, Kevin Joyce. “Kevin knows what my business is worth in a fire sale. He knows my business and I value that.”
Ed has known and trusted Kevin since the inception of NorthStar in 1995, well before Kevin’s start with South Shore Bank in 2017. Asked if he was anxious about transferring his loans and business services to Kevin’s new employer, South Shore Bank, Ed says, “I was terrified.” Those fears were eased though, as Mr. Pierce was introduced to others from South Shore Bank including CEO, Jim Dunphy, and longtime commercial lending expert Paul Mollica. “I saw that Jim and Paul were interested in my business and its unique needs and that I wasn’t going to be alone.” Learning that a few of the Bank’s Board members are insurance company owners, further solidified Mr. Pierce’s confidence in South Shore Bank.
Ed grew up in Wellesley the son of an insurance professional. Following in his father’s footsteps, Ed entered the insurance industry, first selling life insurance for 6 years, then working at an insurance brokerage and eventually opening NorthStar in 1995 which is now headquartered in Needham. Ed’s son, a CPA, has also joined NorthStar’s leadership team working to “maintain quality while continuing to grow the company.” NorthStar Insurance Services is one of New England’s largest independent insurance agencies providing business insurance and risk management along with personal insurance.
For Ed, part of the success of his business, now and for the future, means choosing a bank with the track record of success. A self-described conservative businessman, Ed says, “I can’t afford to have my banking relationship go sideways. I need a banker I can trust, and I need a bank that supports my industry. I feel that South Shore Bank is that bank.”
In addition to its commercial loan and business line of credit with the Bank, NorthStar also fully utilizes South Shore Bank’s Cash Management Services. Asked how a business located in Needham conducts business with a bank headquartered in the South Shore town of Weymouth, Ed says the geographic distance is not an issue. “With Business Online banking and South Shore Bank’s willingness to come to me, the relationship works.
From Mr. Pierce’s perspective, “South Shore Bank has all the assets of a big bank while still maintaining the personal feel. That, combined with Kevin Joyce’s expertise in supporting the insurance industry, makes banking with South Shore Bank an easy choice.”
“South Shore Bank gave us immediate personal attention, made the commercial loan process seamless, introduced us to Business Online Banking and even visited me in my show room. After 40 years with another bank it was time for a change. I chose South Shore Bank and I couldn’t be more pleased.” Paige Pieroni, Colony Rug.
Paige Pieroni, owner of Colony Rug, is not just running a business she’s upholding a legacy and South Shore Bank is proud to be part of her story.
Three generations ago, Ms. Pieroni’s Armenian relatives brought the ancient craft of hooked and oriental rug making to the United States. Eventually the business was passed to her grandfather, Gregory Yacobian Sr., then to her mom and dad, Beverly Yacobian and John Martini, and in 2011 to Paige. Unlike other family businesses where the younger generation may feel pressured to become part of the family business, Paige made the conscious choice to leave a long career in sports marketing to take the helm at Colony Rug.
Under Paige’s direction, she has assured that the business stays true to its roots while also evolving and growing to meet her clients’ needs. In 2017 to accommodate the company growth, Colony Rug worked with Commercial Realtor, Brian Murphy of Unicorn Realty to relocate the business from Hanover to Hingham. At this juncture Paige also deemed it was time to seek out a new bank that could accommodate their expansion. Enter South Shore Bank!
Brian, is not only a realtor, but also a corporator at South Shore Bank. He introduced Paige to Tom Gillen, one of South Shore Bank’s trusted commercial lenders. Paige was immediately impressed with Tom and the bank’s business services. “Tom’s been fantastic ever since that first meeting. It was very refreshing having that immediate personal interaction and ease of communication. Not having been through the business loan process before and not knowing what to expect, Tom made it as seamless as possible. We had a 40-year relationship with another bank” Paige continues, “…but with our move from Hanover to the space in Hingham, it was time for a new beginning . . . we chose South Shore Bank and we couldn’t be happier.”
Initially a retail carpet store in Hanover, Colony Rug now operates from their newly purchased 2-level showroom and state of the art warehouse in Hingham providing design services, fabrication and installation of their high-end textiles. Paige and her team, including husband Michael and childhood friend, Michelle O’Grady are proud of their roots and of their ability to grow. “We continue to work locally but now can also service clientele up and down the Eastern Seaboard as well as internationally.
The relationship with South Shore Bank began with a commercial loan but is continually evolving. Colony Rug operates a line of credit with South Shore Bank, and fully embraces the bank’s Business Online Banking and mobile services. “It’s so convenient. I don’t have to go to the bank because the app works so well.” Paige can run her business instead of running to the bank, but she is impressed that she can connect with someone at the bank very quickly when needed. “Often today when you call a business, it means you call a 1-800 number and get dumped into phone tree, but when I call South Shore Bank I immediately get a human being.”
As in her business with her clients, so it is in her relationship with South Shore Bank “Personal attention is critical for me.”
“South Shore Bank really listened to us and gave us exactly what we were looking for . . state of the art technology combined with local, personal attention.” Dianne Sampson, Sampson Lumber.
“Working with South Shore Bank is one of the best decisions we’ve made,” Dianne Sampson is quick to offer when talking about her experience with the us.This year, 2018, marks Sampson Lumber’s 40th year in business. Located in Pembroke, Sampson Lumber is a family owned business specializing in servicing contractors with their extensive supply of building materials: lumber (of course) and additionally, roofing, siding, kitchen cabinets, doors, windows and much more. Although 80% of their business is with contractors, Sampson is also well known to residential customers for their beautiful kitchen design display space.
It was just over a year ago that South Shore Bank Corporator, Don LaLiberte invited Dianne to look into South Shore Bank. Dianne connected with Retail Officer, Cathy Cavicchi, at South Shore Bank’s Pembroke branch about moving their deposits to South Shore Bank. Subsequently, Dianne was introduced to Dan Picha, First Vice President of Commercial Services who structured several credit products designed to meet Sampson’s specific business needs. Both Cathy and Dan are thrilled to be working with Dianne and Sampson Lumber. “As a regional bank, we know the South Shore and we love serving locally based businesses and meeting all their unique business needs,” says Dan.
According to Dianne, the banks that Sampson had previously done business with, had offered them one size fits all, cookie cutter services. Before moving to South Shore Bank, Sampson Lumber interviewed two other banks but it was only South Shore Bank “… that really listened to us and gave us exactly what we were looking for like state of the art technology combined with local, personal attention.”
Besides the great service provided by South Shore Bank, Ms. Sampson reports that Sampson Lumber is saving upwards of $1,000 a month in bank fees. Dianne and her family find South Shore Bank to be “very user friendly and straightforward.” She goes on to say that when she works with South Shore Bank, “I feel like I’m talking to a person, not a stuffed shirt.”
Troupe Waste & Recycling
“I chose to bank with South Shore Bank because like my own business, South Shore Bank is a local business." Doug Troupe, Troupe Waste & Recyling
Troupe Waste and Recycling, founded in 2004, is a local family business with a dedication to quality. Troupe takes pride in their experienced and courteous crews who offer fast and dependable services at competitive prices to both residential and commercial clients. In addition to trash pickup, the company offers single-stream recycling of cardboard, paper, plastic bottles, and aluminum, and rents out Roll-Off dumpsters for construction and cleanouts in 4 different sizes.
Company co-owner, Douglas Troupe, was happy to share his experience banking with South Shore Bank.
Troupe says he “chose to bank with South Shore Bank because like my own business, South Shore Bank is a local business.
The young entrepreneur continued, “with larger banks, getting personalized service has always been an issue, but with South Shore Bank I get personal service and access to products that are customized to my business needs.”
Doug spends much of his time on the road and being able to stop by a branch anywhere from Pembroke to Stoughton is a real plus. The locations throughout the South Shore provide the convenience Troupe is looking for. “It’s so much better than banking with a large corporate machine over a 1-800 number. People are the greatest asset South Shore Bank has. Working with the staff at South Shore Bank has been fantastic – they are sincere about wanting to assist me and my business.”
As a growing business, Troupe Waste and Recycling wanted a bank that could meet their growing needs. “Our relationship with South Shore Bank has grown over the years and will continue to grow into the future,” concludes Troupe.
LaserLight Skin Care
“The services South Shore Bank provided in evaluating my business needs and the financing rates they quoted were far superior to what other banks were offering.” Patty Funder, LaserLight Skin Clinic
LaserLight Skin Clinic, located in Norwell, provides skin rejuvenation treatments, hair removal and teeth whitening services all in a place that is private, cost-effective, professional and welcoming.
Patty Funder previously worked as a Quality Assurance and Regulatory Compliance manager in the Medical Device and Biotech industry, but her entrepreneurial spirit led to her to open the laser clinic in July 2006. “I saw people spending money on skin care methods and products that either did not work, or which were not accessible to the average person,” said Patty. “I created LaserLight to give everyone an opportunity to look his or her best.”
Patty initially learned about South Shore Bank a business networking group to which she belonged. Additionally, Patty’s mother banked at South Shore Bank, and Patty appreciated the care and the personal assistance the bank’s staff showed her mother. When Patty made a decision to grow LaserLight to a new level, she chose South Shore Bank. “The people at South Shore Bank worked with me like they were members of my own business team,” said Patty. “The service they provided in evaluating LaserLight’s needs and the financing rates they quoted, were far superior to what other banks were offering.” Currently, Patty conducts both her business and personal banking with SSB. “The benefits and breadth of South Shore Bank’s personal and business banking services far exceeded anything I was getting at other banks,” said Patty. “I tell people all the time that they should do their banking with South Shore Bank.”
PES Associates, Inc.
“South Shore Bank has all the assets of a big bank but has a neighborhood feel.” Stephan White, PES Associates, Inc.
Stephan White is President of PES Associates, Inc. is headquartered in Hingham. The firm provides environmental and engineering services throughout North America. PES Associates, Inc. clients include several Fortune 500 Companies, local and national banks, investors, developers and industrial companies. PES Associates, Inc. provides their clients the information and expertise needed to make sound real estate decisions. The firm’s services include environmental consulting, property needs assessments, indoor air quality, and remediation. PES Associates, Inc. credits its success to its incredible staff and the successful solutions they deliver to clients.
Stephan says he banks with South Shore Bank “because they understand my needs and are extremely friendly. They know my business and they know me.”
Stephan reports that he has a great relationship with his loan officer who, along with other members of the Bank team, is extremely accessible. “South Shore Bank has all the assets of a big bank but has a neighborhood feel – it’s personal service, not lip service,” shares Stephan. If asked to describe his experience with South Shore Bank in one word, Stephan quickly answers “Exceptional”!