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COVID-19 Resource Center

To do our part during the pandemic, South Shore Bank is addressing your banking needs in different ways:

  1. Ways to Bank Safely

    Based on the rising trend in COVID-19 cases, our branch lobby access is by appointment only effective December 15, 2020.

    For your convenience, you may schedule a branch appointment by:

    Our branch drive-up windows will remain open for your convenience during the branch hours of Monday - Friday: 8:30 am to 4:00 pm, Saturday: 9:00 am to 12:00 pm.

    Our Face2Face virtual tellers are also available to complete your transactions Monday - Friday: 7 am to 7 pm, Saturday: 7 am to 2 pm.

    24/7 Online and Mobile Banking – Pay bills, transfer money between accounts, check balances and recent account activity, deposit a check, set up alerts, and open a new account on our secure site.

    ATMs and Face2Face virtual teller machines – Deposit cash or checks, withdraw or transfer funds between accounts, and check balances at our network of locations. For your convenience you may also use any of the more than 8,000 7-Eleven® ATMs throughout the country without incurring any fees or surcharges.

    Client Information Center (CIC) – Our service team can help with your banking questions or quickly put you in touch with an expert if needed. Current CIC hours are M-F 7-7; Sat 7-2. Contact us at 781.682.3715 or email .

    In accordance with Massachusetts Mandatory Safety Standards for Workplaces, we are taking the following precautions for in-branch appointments:
    • Greeter who welcomes clients and manages our limited occupancy
    • Required face coverings for clients and employees
    • Hand sanitizer at client desks
    • Directional floor arrows that safely manage foot traffic
    • Floor markers showing clients where to stand at a safe distance
    • Protective shields between all clients and employees
    • Deep cleaning and sanitizing procedures
  2. Hours and Locations


    Lobby Hours

    Drive-Up HoursFace 2 Face
    ATMS Coin Counting Machines
    372 Washington St.
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    1010 Washington St.
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    East Bridgewater
    Carriage Crossing
    225 Bedford St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    99 South St.
    Appointment Only 
    400 Washington St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    75 Washington St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    Granite Crossing
    370 Quincy Ave
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    699 Hancock St.
    Appointment Only 
    Stoughton Crossing
    1538 Turnpike St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    383 Bridge St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    Poole’s Corner
    1530 Main St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    Shaw’s Plaza
    650 Middle St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    Columbian Square
    51 Columbian St.
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    (corner of Hunt St)
    295 Washington St
    Appointment OnlyMonday – Friday 8:30 am - 4:00 pm
    Saturday 9:00 am - 12:00 pm
    1515 Commercial St.
  3. Economic Impact Payments (EIPs)

    South Shore Bank is standing ready to help our clients get access to the government’s approved $600-per-person Economic Impact Payments (EIPs) quickly, securely, and safely. The following are important dates and Frequently Asked Questions for your review.

    Important Dates:

    • The Internal Revenue Service has begun processing ACH/Direct Deposit files for the $600-per-person EIPs, with a value date of January 4, 2021.
    • Checks will start to be printed and mailed on December 30, 2020.
    • Prepaid cards will start to be mailed on January 4, 2021.

    How will I receive my EIP (if qualified)?

    Direct Deposit or Prepaid Debit Cards

    The fastest way to get your money in a safe and secure manner is through direct deposit to either a bank account or a reloadable prepaid debit card.

    The government is expected to make some payments to recipients who have not provided their bank account information for electronic payments, through Treasury-issued prepaid cards. These cards will be sent via the U.S. Postal Service. Visit Money Network Economic Impact Card | Money Network Economic Impact Payments ( for more information.

    Paper Checks

    As a last resort, we understand that the government will need to send millions of paper checks to consumers across the country despite the challenges this will pose in communities with “stay at home” orders and reduced bank business hours. There are fixed capacity limitations for mailing checks, so some recipients will be waiting weeks for theirs to be mailed. We strongly encourage our clients to deposit their checks using our secure mobile app, Face2Face machines, or ATMs. To speed delivery of your payment, clients without a personal checking account can also consider opening an account online at Checking Accounts | South Shore Bank.

    What do I need to do to receive my economic impact payment?

    Most consumers don’t need to take any action. According to the government, the IRS will calculate and automatically send 130 million economic impact payments via direct deposit to eligible recipients. The IRS already has direct deposit information for millions of Americans from the first round of EIPs in April. During the first round of EIPs, the IRS hosted live internet portals that allowed recipients to register their banking information to receive payments electronically. We expect the IRS to pursue a similar strategy, but we are awaiting official confirmation. For the most up-to-date information, please visit Coronavirus Tax Relief and Economic Impact Payments | Internal Revenue Service ( for more information.

    Once deposited, how quickly will I have access to the funds? Is this different for direct deposit and checks?

    Consumers who have the funds deposited directly into their account will have access to the funds much faster. Waiting for a paper check to be printed and mailed will take longer—weeks and possibly months.

    How do I check the status of my payment?

    During the first round of EIPs, the IRS’s “Get My Payment” portal allowed consumers to check the status of their payment. This portal is expected to be live on January 5, 2021. The portal can be found at Get My Payment | Internal Revenue Service (

    IMPORTANT! Consumers should be wary of fraudsters who are already attempting to scam people out of their payment, and keep in mind that the government will not contact you by phone, text, or email about this payment.

    The portal will not allow recipients to input any bank account information.

    For additional questions

    Please feel free to contact our Client Information Center (CIC) at CIC at southshorebank dot com or call 781.682.3715. Please continue to visit for updates.


  4. Paycheck Protection Program (PPP)

    Last Updated: 1/16/2021

    South Shore Bank Will Be Accepting PPP Applications SOON!

    Due to the structure of the SBA Payroll Protection Program (PPP), South Shore Bank will be permitted to submit completed applications on behalf of our clients to the SBA on Tuesday, January 19, 2021. We are finalizing our automated portal which will allow our clients to easily complete and submit PPP applications to us. Once finalized, we will provide a link to that portal via email to all of our business clients.

    In preparation for application submission, please review the details of the Interim Final Rules.

    South Shore Bank will be here for you every step of the way just as we were during the initial round of the Paycheck Protection Program. We will continue to provide education, FAQs, and updates to help you through the process.

    For additional information on the second round of PPP loans, CLICK HERE.

    You may also contact your Loan Officer directly, call our Client Information Center at 781.682.3715, or email SBAPPPLoans at southshorebank dot com with any questions you may have.

    We are here for you and thank you for your banking relationship!

    Updated: 1/5/2021

    The information provided is intended for informational use only and is subject to change.

    On December 27, 2020, the President signed into law new legislation expanding the Paycheck Protection Program (PPP) to assist small businesses affected by the COVID-19 pandemic. South Shore Bank will wait for the U.S. Treasury and the Small Business Administration (SBA) to enact rules, guidance and forms implementing the program. Once the program is implemented, businesses will be able to apply for a second PPP loan (or apply for their first PPP loan).

    Paycheck Protection Program (PPP) Second Loans
    Establishes a new round of PPP loans for eligible businesses. The maximum loan amount for a second loan is $2 million.

    • This loan program applies to small businesses with 300 or fewer employees, and a 25% revenue loss in any quarter of 2020 relative to that same quarter in 2019.
    • Forgivable expenses have been expanded and include supplier costs, and investments in facility modifications and Personal Protective Equipment (PPE) to operate safely. This is not retroactive to the original, first PPP loan program.
    • The full amount of any first PPP loan must be used before a second PPP loan is distributed.
    • Some eligible businesses may qualify for more funding due to changes in guidance after they obtained their original loan.
    • Eligible businesses who have not yet received a PPP loan may apply under this second loan program.

    Paycheck Protection Program (PPP) Loan Forgiveness

    The new legislation also simplifies the PPP forgiveness process for loans of $150,000 and less and gives businesses more flexibility on how they use the funds. If you have not yet applied for loan forgiveness, you may want to wait to apply for a second PPP loan as there may be an impact on your ability to obtain additional PPP funding.


    For the latest information on PPP forgiveness, visit and

    For EIDL loans, visit the SBA here.

    Should you need additional information, please contact your Loan Officer directly.

  5. Economic Injury Disaster Loan (EIDL)

    Procedural Notice - SBA Procedural Notice on Repeal of EIDL Advance Deduction Requirement (Released 1/8/21)

    For those loans where SBA remitted a forgiveness payment to a PPP lender that was reduced by an EIDL Advance, SBA will automatically remit a reconciliation payment to the PPP lender for the previously-deducted EIDL Advance amount, plus interest through the remittance date.  If the amount remitted by SBA to the PPP lender exceeds the remaining principal balance of the PPP loan (because the borrower made a payment on the loan), the PPP lender must remit the excess amount, including accrued interest paid by the borrower, to the borrower.

  6. Beware of Fraud and Scams

    Paycheck Protection Program (PPP)

    • Please be alert – scammers attempt to take advantage of PPP programs to perpetuate fraudulent activity. Learn more about COVID-19 scams here.

    Economic Impact Payment

    • Phone Scams - Scammers claiming to be IRS agents may ask you to "verify" personal information in order to receive your stimulus check or claim that you owe money and need to sign over your check. 
    • Bank Scams -Scammers may call or email pretending to work for South Shore Bank and ask for your account information or Social Security Number. We will not ask for financial or personal information through email, text or unsolicited calls. 
    • Check Scams - Scammers may send fake stimulus checks. Signs of fraud include checks for an odd amount (a real check won’t include cents), or one that requires you to visit a website or call a number to confirm.
    • No one will call or email you from the government regarding your check. If you get a text, phone call, or email asking you for your personal information, do not respond.
    • Remember, government agencies do not communicate through social media avenues like Facebook. So, be wary of unsolicited messages.
    • Seniors are especially vulnerable to these kinds of scams. It is important during this time to check on elderly neighbors and others who may need help, to be sure they are made aware of the most recent scams relevant to the coronavirus crisis.


    • Be on alert for scams
    • Look out for unauthorized or fraudulent charities or solicitations
    • Beware of false and misleading information
    • Unemployment Fraud