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Personal Banking

  1. How do I sign-up for Bill Payment?

    To sign up for Bill Payment, you must be enrolled in our Online Banking service. Once enrolled, just log into Online Banking and select the Bill Payment link. Sign up for Online Banking.

  2. Where can I visit a South Shore Bank location?

    For more information on our locations and hours, visit our branches.

  3. What is the bank's routing number?

    South Shore Bank’s routing number is 211371447.

  4. What is Check 21?

    A federal law, known as Check 21, makes it easier for banks to electronically transfer check images instead of physically transferring paper checks in order to make check processing faster and more efficient. Instead of receiving cancelled checks with your monthly statement, you will receive images of your cancelled checks.

  5. How do I contact customer service?

    Please call (781) 682-3715. Our Customer Service Representatives will be pleased to answer any questions that you may have concerning South Shore Bank.

  6. How safe are my deposits?

    Rest assured, your deposits at South Shore Bank are 100% safe. South Shore Bank is insured through the Federal Deposit Insurance Corporation (FDIC) and Depositors Insurance Fund (DIF). All deposits at South Shore Bank are insured in full. Each depositor is insured by Federal Deposit Insurance Corporation (FDIC) to at least $250,000. All deposits above the FDIC insurance amount are insured by Depositors Insurance Fund (DIF).

  7. What is Check Imaging?

    Image checks replace stacks of canceled checks with a clear, sharp image on your statement of each check paid (front only). This convenient service is provided to our customers at no additional charge.

  8. Where can I learn about Online Security and Identity Theft Prevention?

    You can learn about Privacy, Online Security and Identity Theft Prevention at our Privacy and Security page.

  9. What if I've lost my ATM or debit card and need a replacement?

    If you lose your ATM or debit card, contact us immediately to cancel your card and request a new one. Or if you have Mobile Banking with Manage My Cards or utilize the CardValet® App, you can turn off the card yourself, then call us!

    During business hours, please contact our Customer Information Center at (781) 682-3715. After business hours, please call (800) 554-8969.

  10. How can I ensure a successful Mobile Deposit?

    • Endorse the back of your check by signing your name and write phrase: For Mobile Deposit Only at South Shore Bank*
    • When prompted, enter the check amount carefully to ensure it matches your check.
    • Flatten folded or crumpled checks before taking photos.
    • Keep the check within the camera view-finder screen and be sure that all four corners are visible.
    • Include as little surrounding check area as possible.
    • Place your check on a solid, dark background before taking your photo.
    • Be sure to keep your phone flat and steady when taking your photo.
    • Confirm that a) the entire check image is visible and in focus before submitting your deposit, and b) the MICR line (numbers on the bottom of your check) is readable.
    • The daily limit on deposits via Mobile Deposit is $5,000.

    *With the new indemnity provision of Federal Regulation CC, this step must be completed. South Shore Bank reserves the right to decline any deposit that is not properly endorsed.

  11. What is the SUM Network?

    When you use an ATM at a financial institution where you don't have an account, that institution may charge you an access fee or "surcharge". South Shore Bank is a member of the sum log Network, so all you have to do is look for ATMs that have the "SUM" logo, and you won't pay a surcharge. There are more than 2,800 SUM ATMs throughout the Northeast.

    For more information about the sum log Network or a detailed listing of participating SUM ATM locations, visit SUM ATM

  12. How can I get a copy of a check?

    Please view your account online and select the check number you’d like to view or call our Customer Information Center at (781) 682-3715 and a copy can be retrieved.

  13. Can I download my statement information into Quicken, Microsoft Money or an Excel spreadsheet?

    Yes, this can be done from the "Download" link menu button on the Account Information page of your online banking account. A box will pop-up. Use the drop down buttons choose your date range and choose your file type (.csv, .ofx or .qfx). Next, click the "Download transactions" button. Upload into your desired application.