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Personal Banking

  1. Where can I visit a South Shore Bank location?

    For more information on our locations and hours, visit our branches.

  2. What if I've lost my ATM or debit card and need a replacement?

    If you lose your ATM or debit card, contact us immediately to cancel your card and request a new one.

    During business hours, please contact our Customer Information Center at (781) 682-3715. After business hours, please call (800) 554-8969.

  3. What is the bank's routing number?

    South Shore Bank’s routing number is 211371447.

  4. Can I download my statement information into Quicken, Microsoft Money or an Excel spreadsheet?

    Yes, this can be done from the "Export History" link in the "History" section of online banking.

  5. What is Check 21?

    A federal law, known as Check 21, makes it easier for banks to electronically transfer check images instead of physically transferring paper checks in order to make check processing faster and more efficient. Instead of receiving cancelled checks with your monthly statement, you will receive images of your cancelled checks.

  6. How can I get a copy of a check?

    Please view your account online and select the check number you’d like to view or call our Customer Information Center at (781) 682-3715 or toll-free at (800) 660-7800 and a copy can be retrieved.

  7. How safe are my deposits?

    Rest assured, your deposits at South Shore Bank are 100% safe. South Shore Bank is insured through the Federal Deposit Insurance Corporation (FDIC) and Depositors Insurance Fund (DIF). All deposits at South Shore Bank are insured in full. Each depositor is insured by Federal Deposit Insurance Corporation (FDIC) to at least $250,000. All deposits above the FDIC insurance amount are insured by Depositors Insurance Fund (DIF).

  8. What is the SUM Network?

    When you use an ATM at a financial institution where you don't have an account, that institution may charge you an access fee or "surcharge". South Shore Bank is a member of the SUMSM Network, so all you have to do is look for ATMs that have the "SUM" logo, and you won't pay a surcharge. There are more than 2,800 SUM ATMs throughout the Northeast.

    For more information about the SUM Network or a detailed listing of participating SUM ATM locations, visit SUM ATM

  9. What is Check Imaging?

    Image checks replace stacks of canceled checks with a clear, sharp image on your statement of each check paid (front only). This convenient service is provided to our customers at no additional charge.

  10. How do I contact customer service?

    Please call our toll free number: (800) 660-7800 or (781) 682-3715. Our Customer Service Representatives will be pleased to answer any questions that you may have concerning South Shore Bank.

  11. Where can I learn about Online Security and Identity Theft Prevention?

    You can learn about Privacy, Online Security and Identity Theft Prevention at our Privacy and Security page.

  12. How do I sign up for online bill pay?

    To sign up for Small Business Bill Payment, please call the Customer Information Center at 781-682-3240 or visit your nearest branch.