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FAQs on COVID-19 Precautions for Our Clients

What actions has South Shore Bank taken to reduce associated risks of Coronavirus (COVID-19)?

South Shore Bank is committed to the safety of our employees and clients. We have added additional cleaning measures and provided our staff with information and supplies to keep themselves safe at work and at home. We want to provide our clients with uninterrupted banking services and assure you that we take your health and safety very seriously.

Does South Shore Bank have a business plan in place to deal with the escalation of this pandemic?

All locations with drive-up accessibility will be operating in drive-up only mode and by appointment by Tuesday March 17, 2020. South Shore Bank workforce that can work remotely is functioning in that capacity.  We have eliminated business travel and have shifted all business/ internal meetings to virtual where possible. To make an in-branch appointment, please contact our Customer Information Center (CIC) at 781-682-3715 or email CIC at southshorebank dot com.

South Shore Bank has an updated Business Continuity Plan in place and is closely monitoring the local situation to ensure the safety of our clients and our employees. Each plan includes people, process and location. The plans cover various types of emergencies. We are ready to enact certain pieces of the plan should the need arise.

Will South Shore Bank close? What will South Shore Bank do if the conditions worsen?

South Shore Bank leadership is closely monitoring the national and global situation. While there is no immediate need to close our branches, we will be banking differently. We encourage clients to utilize our digital services to ensure uninterrupted banking. These digital services include:

  • Mobile banking
  • Online banking
  • ATMs
  • Face2Face® (Live Teller) Machines
  • Zelle
  • And much more!

Should the situation worsen, we have plans in place to consolidate branches temporarily to minimize the impact to our clients.

Does the Bank have any concerns of becoming insolvent?

South Shore Bank is well capitalized and in great financial shape to withstand this economic situation stemmed from the Coronavirus (COVID-19).   We are encouraging our clients to continue business as usual. There is no need to withdraw excessive amounts of cash. Debit Cards and electronic banking services will not be impacted. Your deposits are 100% insured by FDIC and DIF and you should continue to do your banking as you normally would.

How is the Bank keeping employees and clients safe? How are you planning to mitigate the spread of the virus?

Our goal is to minimize the impact of the pandemic to our clients and employees. We have added additional cleaning measures to our offices and branches, and we continue to monitor and comply with national and local guidance.

How will South Shore Bank communicate with clients in the event of a local outbreak? How can I get in touch with the Bank if needed?

The Bank has multiple avenues for client communication. You can access our website to view up to date information. We have included links to health organizations and will continue to post updates as to the situation and its impact on South Shore Bank. In addition, we will provide social media updates as needed. If you need to contact South Shore Bank, please feel free to do so by calling our Client Information Center at 781-682-3715 or email

What will the Bank do if any of the employees have contracted the virus? Does the Bank have a plan to quarantine the employees? Notify clients?

South Shore Bank is following guidance from the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), Massachusetts Department of Public Health (DPH) and other local organizations.

Why do you not have hand sanitizer out for clients?

We understand your concerns and to keep our employees safe, have provided hand sanitizer to the staff in all locations. South Shore Bank has installed hand sanitizers in the vestibules by the ATMs and Face2Face (F2F) machines.

Why are your employees wearing gloves?

Some of our employees have chosen to wear gloves as an added protection for themselves. We encourage our team to protect themselves in any way they deem fit. Our employees are our priority and the Bank has supplied gloves to those wishing to exercise this practice.

Why is the Bank staying open during this National Emergency?

Having a safe and sound financial system is an important part of managing through any crisis. In addition, South Shore Bank is committed to the safety of our employees and clients. We have added additional cleaning measures and provided our staff with information and supplies to keep them safe at work and at home. We want to provide our clients with uninterrupted banking services and assure you that we take your health and safety very seriously.

Does this relief provide me more time to contribute money to my IRA for 2019?

Yes. Contributions can be made to your IRA, for a particular year, at any time during the year or by the due date for filing your return for that year. Because the due date for filing Federal income tax returns has been postponed to July 15, the deadline for making contributions to your IRA for 2019 is also extended to July 15, 2020. For more details on IRA contributions, see Publication 590-A, Contributions to Individual Retirement Arrangements (IRAs).


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