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|Welcome to South Shore Bank > Personal Banking > Credit and Debit Cards > How We Protect Your Account|
We may be calling you.
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity, which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent ATM or debit card use, we'll be calling you to validate the legitimacy of your transactions. Calls are made 7 days a week between 8am and 9pm. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card.
Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone number and address at all times.
If you are travelling, please inform us of your travel plans so we do not suspect transactions made out of the state or country as fraudulent transactions and place restrictions on your card. You may contact our CIC at (781) 682-3715 or email@example.com.
In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud.