As we continue to adopt new technologies, we realize that many of our customers have concerns about personal privacy policies. We wanted to address some of those concerns.
South Shore Bank Alerted of Fake IRS Emails and Phone Calls
Tax scams that use email and phone calls that appear to come from the IRS are common these days. These scams often use the IRS name and logo or fake websites that look real.
Scammers often send an email or call to lure victims to give up their personal and financial information. The crooks then use this information to commit identity theft or steal your money. Some call their victims to demand payment on a pre-paid debit card or by wire transfer. But the IRS will not initiate contact with you to ask for this information by phone or email.
If you get this type of ‘phishing’ email, the IRS offers this advice:
• Don’t reply to the message.
• Don’t open any attachments or click on any links. They may have malicious code that will infect your computer.
• Don’t give out your personal or financial information.
• Forward the email to email@example.com. Then delete it.
If you get an unexpected phone call from someone claiming to be from the IRS:
• Ask for a call back number and an employee badge number.
• If you think you may owe taxes, call the IRS at 800-829-1040. IRS employees can help you.
• If you don’t owe taxes or have no reason to think that you do, call the Treasury Inspector General for Tax Administration at 800-366-4484 to report the incident.
• You should also report it to the Federal Trade Commission by using their “FTC Complaint Assistant” on FTC.gov. Please add "IRS Telephone Scam" to the comments of your complaint.
Be alert to scams that use the IRS as a lure. The IRS will not initiate contact with you through social media or text to ask for your personal or financial information.
Potential Data Compromise Alert 12/19/2013
MasterCard® has notified us of an account data compromise of a retail merchant. Some South Shore Bank cards are among those exposed to possible compromise because of this incident. This does not mean that fraudulent transactions have been identified on those cards but means that their card information could potentially be used fraudulently. We are contacting the affected customers. To ensure our customers’ financial well-being, we are issuing new South Shore Bank Debit MasterCards and PIN numbers to those affected by this situation.
In the interim, South Shore Bank will continue to monitor these accounts for unusual activity. South Shore Bank stresses that customers closely monitor activity of the checking account associated with their card and notify the Bank immediately if they suspect a problem with their account. To monitor their account for recent activity, we recommend that they utilize online banking at http://www.southshorebank.com/ or mobile banking by downloading our Mobile App on your smartphone.
Customers will not be held liable for any unauthorized charges that appear on their accounts, and are urged to notify the bank’s Customer Information Center at (781) 682-3715 or toll free at (800) 875-3553 immediately if they suspect a problem with the checking account associated with their South Shore Bank Debit MasterCard.
South Shore Bank regrets any inconvenience caused by this situation, and assures our customers that we will continue to do everything possible to protect and safeguard their financial security, which is our highest priority.
Victims of Identity Theft – Security Freeze Information
Massachusetts consumers may place a security freeze on their credit report by sending a request in writing, by mail, to all consumer reporting agencies. Identity theft victims or their spouses may not be charged a fee by the consumer reporting agency to place, remove for a specific period or party, or remove a security freeze on a credit report. A valid copy of a police report must be included with the request as proof that you are a victim. All other consumers must pay a $5 fee for each request. A security freeze prohibits, with certain specific exceptions, the consumer reporting agency from releasing the consumer’s credit report or any information from it without the express authorization of the consumer. The freeze goes into effect three (3) business days from receipt of the consumer’s letter by the consumer reporting agency.
Click here for Consumer's Guide to Security Freeze Protection.
The following pertain to all web site interactions, including information given through e-mail and information request forms.
Completing an information request form?
Any information provided to us through our web site (i.e. e-mail or information request forms) will be used solely for answering customer questions, or conducting Bank business. Demographic information, including name, age, e-mail or mailing addresses will not be distributed, or sold, to any outside source.